Alternatives to Zendesk
Enterprise customer service suite.
- What is Zendesk?
- Zendesk is customer service software: a ticketing system with a help centre, live chat and phone channels attached.
- What does it do?
- Routes email, chat, phone and social messages into a shared queue with SLAs, macros and assignment rules. Runs a self-service knowledge base, reporting dashboards and AI-assisted replies.
- Who is it for?
- Mid-market and enterprise support teams with many agents, escalation tiers and compliance requirements. Heavier than a small team answering a few dozen emails a day needs.
Pricing
$19/seat/mo
Paid
About
Founded 2007
San Francisco / Copenhagen
Top alternatives
Smaller, founder-led tools that quietly compete with Zendesk.
Affordable helpdesk and chat.
A bootstrapped French team with a generous free tier.
$25/mo (Mini)Bootstrapped
Modern B2B support tool.
Looks and feels like Linear — built for product-led companies.
$35/seat/mo
Open-source customer engagement.
Self-hostable, full-featured support platform.
$19/seat/moOSS