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FreeScout
Free, self-hosted help desk.
- What is FreeScout?
- FreeScout is an open-source, self-hosted help desk built on PHP and Laravel.
- What does it do?
- Turns support email into a shared inbox with ticket assignment, canned replies, internal notes, tags, and customer history. Add-on modules extend it with live chat, a knowledge base, and time tracking.
- Who is it for?
- Small support teams, agencies, and self-hosters who want ticket data on their own server and can run a PHP application.
- What are the alternatives to FreeScout?
- Help Scout is the hosted product whose shared-inbox model FreeScout follows, and Zendesk and Freshdesk are larger hosted suites. Chatwoot is another open-source option, weighted toward live chat.
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Open source
Free, AGPL-licensed
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Alternatives to FreeScout
Tools that solve the same problem as FreeScout, including the ones it's listed against.