- What is PagerDuty?
- PagerDuty is an incident response platform handling on-call scheduling and alert routing for technical teams.
- What does it do?
- Takes alerts from monitoring tools, routes them to whoever is on call by phone, SMS or push, and escalates when nobody responds. Manages rotations and overrides, and tracks incident timelines for postmortems.
- Who is it for?
- SRE, DevOps and support teams running production services who need someone woken up when things break. A solo project with a Slack alert channel does not need it.
Top alternatives
Smaller, founder-led tools that quietly compete with PagerDuty.
Slack-based incident management.
Runs the incident from inside Slack — channels, roles and timeline are automatic.
Slack incident response.
Drives incidents through Slack workflows and writes up the retro afterwards.
Atlassian on-call.
Atlassian's on-call tool — the natural fit if your team already runs on Jira.
On-call + alerting.
German team; pairs on-call scheduling with hosted status pages in one product.